Returns & Refunds Policy
At Bakkal International Foods Inc, we strive to ensure the highest quality for our gourmet products; however, due to the perishable nature of food, returns are generally limited to damaged or incorrect items. Please contact our support team within 24 hours of delivery to initiate a claim for any issues regarding your order.
Report the Issue
Contact our customer service team via email or phone within 24 hours of receiving your package to report any damages or discrepancies.
Provide Documentation
Submit clear photographs of the damaged product and the original shipping label to help us process your request quickly.
Verification Process
Our quality assurance team will review your claim and the provided evidence to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a credit to your original payment method or arrange for a fresh replacement to be shipped at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing